Refund Policy
Refunds for software services, courses and digital access are considered under the conditions below.
Eligible cases
We will consider requests for a duplicate charge, a failed transaction that was nevertheless debited, or a written cancellation received before software or course access is activated.
After digital access
Once course content or software access has been used, fees are generally non-refundable unless required by applicable law or a specific written offer states otherwise.
How to request a refund
Email hello@saylansoft.lk within 7 days of payment with your name, transaction reference, amount and reason. We may request supporting evidence.
Processing time
Approved refunds are returned through the original payment method. Your bank or payment provider may require additional business days before the credit appears.